POLICIES

CE Class sizes are limited and may fill up. Please register and pay quickly to guarantee a spot; all courses require payment in full (the auto-payment plan via our online registration will reserve your spot).  Payments can be made with Visa/MC/Discover through our online system or by phone with Teresa Greene (615-370-9794).  We also accept checks, cash or money orders.

Low-Enrollment Cancellation: It is never our intention to cancel any course, however, we must have sufficient enrollment in each class for it to be held.  You will be notified within 7 days of the class if it looks like we will need to cancel for low enrollment. If this occurs, all course payments are fully refundable or you can apply the amount paid towards another continuing education class.

Cancellation Policy:  Cancellations received up to seven (7) business days before the workshop are refundable, minus a $45.00 withdrawal fee, and, if registering online, the fees charged by the online system.  Cancellations received six (6) days or less for any courses are non-refundable.  Please note that if you do not cancel and do not attend, you are still responsible for full payment.

NSF Policy:  When a registrant’s bank returns the check for non-sufficient funds (NSF), Cumberland will assess the registrant a $45.00 NSF fee which will become due immediately.  Registrants must provide replacement funds plus any fees due prior to attendance in the class.

Replacement Certificate:  If you require a replacement copy of your CE certificate or official transcript we are happy to provide that for a $10 fee.  Please allow 5-7 business days to receive your replacement certificate by mail. We can also email your replacement upon request. Please contact Teresa Greene at 615-370-9794 or teresa@cumberlandinstitute.com to verify certificate information. Certificates are available through in-person pick-up or mail once payment is received.
If your certificate was issued by an NCBTMB provider, we will connect you to directly to the instructor to obtain a replacement.